making the complex accessible

Effectively communicating the technical aspects of a product or service is key to its successful adoption.

doc-department provides a fully outsourced technical writing service that provides organisations with the necessary expertise and tools required to communicate effectively with their customers.

Well designed user documentation has a positive impact on business through:

• improved product stickiness and retention rates
• improved customer satisfaction and brand perception
• reduced customer support and user documentation costs

Whether organisations require on going technical writing support, or just additional resources to get the user guide and online help finished in time for the release, our services can help.

Find out more about our services

• Information design - efficiency built in
• Effectively designed content and processes reduces costs and time to market
• Content creation - free your engineers
• Save up to 30% by using dedicated technical writers
• Content distribution - right place, right time
• Understanding the user ensures we provide information where and when they needed it
• Process management - taking away the pain
• Unburdening managers from documentation tasks lets them get on with creating great products
• assist-ua™ - assistance simply deployed
• Our hosted user-assistance platform for deploying embedded assistance in web and mobile apps